Frequently Asked Questions (FAQs) 

Q: Will my utility company be upset if I choose another supplier?
A: No. Utility companies encourage their customers to choose an alternative supplier because lower costs benefit everyone. By federal law they are not allowed to make a profit on the supply of electricity or natural gas. They make their profit on the DELIVERY of electricity and natural gas

Q: Will I notice a change of service when I switch my energy provider?
A: No. No matter which energy provider you choose, your energy will continue to be delivered safely and reliably by the local utility company.

Q: Can my new electric supplier can shut off my service?
A: Only your Utility company can terminate electric service to your home or business and termination is strictly regulated by the Public Utility Control.

Q: If my electric supplier goes out of business will I lose service?
A: Electric service will not be interrupted if a supplier goes out of business.  You would be returned to your Utility company without interruption of service. You could then stay with your Utility company or switch to another supplier.

Q: Do I have to give out personal information if I want to choose an alternative energy supplier?
A: No. Suppliers DO NOT NEED AND SHOULD NOT REQUEST personal information such as a Social Security number, credit card information, checking account numbers, etc.  Suppliers will need you to provide information from your electric bill to authorize the switch.  To avoid delay in switching, it is very important that you provide this information accurately.

Q: Will the savings begin immediately?
A: Customers who choose an alternative supplier are switched to the suppliers' rate on their next regularly scheduled meter reading date, unless there is a contract to start at a later date.  So, depending on where you are in your meter reading cycle it can take more than 30 days to have the supplier's rate appear on your bill.  To avoid delays in switching, it is very important that you accurately provide the necessary billing information to the supplier.

Q: Will my utility company lose money if I choose an alternative supplier?
A: Utility companies do not earn a profit on the energy they deliver to their customers.  The utility companies simply purchase energy to deliver to customers who do not choose an alternative energy upplier.  Customers pay exactly what the utility companies pay - no more, no less.

Q: Is there a charge to switch to another energy supplier
A: There is NO CHARGE to switch suppliers and you can return to your utility company's standard service generation if you like.  Most suppliers do not have a cancellation fee, but some do.  So, be sure to ask whether the supplier charges a cancellation fee before enrolling.

Q: Aren't the savings too small to bother switching?
A: No. Depending on the offer, you can lower your total utility bill by 10% or more.

Q: Is it difficult to switch?
A: No. It's EASY TO SWITCH and the supplier you choose will do the work for you.  You will need to provide the supplier with certain information from your electric bill.  To avoid delay in switching it is very important to accurately provide the necessary information.  Double check this information to be sure it's correct.

Q: Will suppliers start billing me separately for my electric service?
A: Depending on the state, you will continue to receive one electric bill from your utility company. Otherwise you will receive one from your utility company and one from your new supplier, but you will still be saving anyway.

Q: What has stayed the same in electric and natural gas service with deregulation?
A: Your current transmission and distribution utility (TDU), continues to deliver electricity and natural gas to your business or home. Your local utility company still responds to service interruptions and continues to maintain the poles, wires and pipelines. You will continue to receive the same reliable service you are used to with your local utility company, regardless of which energy provider you receive supply from.

Q: What has changed in electric and natural gas service with deregulation?
A: As a result of deregulation, you can now choose to buy your energy from a different provider than the local distribution company in your area. These competing companies are called retail energy providers and now own the power generation plants.

Q: With deregulation, will the reliability of my electric or natural gas service change?
A: No. Regardless of which energy provider we help you choose, your electricity and natural gas will continue to be delivered safely and reliably by the local utility company which is still regulated by the Public Utility Commission.

Q: Does everyone have the option to choose a new electricity or natural gas provider?
A: No. You must be in a deregulated state. Also, city owned utilities and member owned cooperatives have the option of giving their customers a choice of providers, or keeping things the same.


Q: Is this going to cost me anything? (money, time, etc.)
A: No. The service we provide is free to you the customer.

Q: Will I have to do anything to make the switch? For example, will I have to have someone have to come to my house to set anything up (like when I switch cable companies)?
A: All you do is sign up with the new supplier and your new supplier will take care of the rest.

Q: What happens if my electricity goes out? Who do I call?
A: You call the same utility company you have always called.  The electricity that you purchase will still be delivered by the same utility company you have always used.

Q: Will the utility company make me less of a priority because I don't use their service? i.e. Will I be the last one to get my power restored?
A: Because you still pay the same utility company for your electricity you are still their customer. This means you will be treated fairly like every other client.

Q: What if I switch and don't like my new provider? Can I switch back? Will it cost me anything to switch back?
A: Like all other contracts (insurance, phone, cable e.t.c.) there might be penalty clauses in the agreements if you decide to break your contract. Be sure to read and understand all of the details.

Q: How much money will I save by switching?
A: The savings will be based on which supplier you go with. Where you see no savings (unlikely) then you are under no obligation to switch.

Q: Do I have to sign a contract with the new company?
A: Yes, you will have to sign a contract to confirm you accept the terms of the agreement.

Q: Do I have to get my landlord's permission?
A: If you currently pay your electricity bill yourself you will not need to get permission from your landlord. Where your electricity expense gets assessed as part of your monthly ‘rent’ then ask your landlord to sign up and reduce that part of your bill here!


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